LITTLE ITALY STUDIO

144 Bowery, Floor 3, Suite #7
New York, NY 10013

By appointment only.

press@alessandrarivera.com
sales@alessandrarivera.com
info@alessandrarivera.com

Tel: +1 215 284 7322

SIZING CHART
Loosely place a soft measuring tape or string around your head about an inch above your eyebrows. Always round up to the nearest 1/4".

Small = 21 5/8" Medium = 22 3/8" Large = 23 1/2"

RETURN/EXCHANGE We want you to love your hat(s). If you are not satisfied with your order, we will gladly accept your return within 14 days of receipt. Please contact customerservice@alessandrarivera.com to request your Return Merchandise Authorization (RMA#). You can request a refund up to 14 days. After 14 days, you will be eligible for online store credit or exchange ONLY. After 30 days all sales are final. Sale items are only eligible for store credit within 14 days of receipt. All items are quality controlled and checked for any faults before they are sent to customers. Items must be returned new, unused, and in the original packaging with tags attached. Merchandise must be free of makeup and other stains. * Returns/exchanges that appear washed, worn, or damaged will not be accepted and will be returned to the customer at the customer’s expense. Tags, item, and ALESSANDRA RIVERA garment bag/box must be intact. * Customer must include provided ALESSANDRA RIVERA return form with all required information for the return to be processed. * The customer may choose their preferred method of shipping and we recommend tracking/insurance, as ALESSANDRA RIVERA is not responsible for lost packages. The customer may choose to have ALESSANDRA RIVERA send a pre-paid return shipping label, the cost of which will be deducted from refund/credit amount. ALESSANDRA RIVERA reserves the right to refuse the package and/or return the items back to the sender should the merchandise not abide by this policy.

RETURN INSTRUCTIONS
1. Email ALESSANDRA RIVERA at customerservice@alessandrarivera.com to request your RMA#. Please allow up to 48 hours for your request to be processed. At this time, please indicate your preferred shipping method, so that we may send you a UPS label if you so choose.
2. Once your request is processed we will email you with your RMA# and a UPS prepaid label (optional). 
3. Carefully read our return policy and make sure all items are included in your package. Mail your package to: ALESSANDRA RIVERA  |  144 BOWERY ST, Suite 3 C  |  New York, NY 10013
4. Your item must be returned in the original packaging including: completed return form & unworn item complete with ALESSANDRA RIVERA garment bag/box, and hangtag. Please refer to return/exchange policy above for more details.
5. Please allow 5-7 business days from receipt of return to process your return/exchange. Funds may take up to 10 additional days to show on your statement.  DOMESTIC SHIPPING Standard orders are typically processed between 1-2 business days. Expedited orders are processed same-day, assuming order is placed before 2pm EST. Shipping costs are non refundable. 

INTERNATIONAL SHIPPING
We currently ship USPS for international orders. Duties and taxes will be marked “bill to recipient” and will be due upon delivery. We are not responsible for international duty and taxes. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. No exceptions. All International orders are considered final sale, for special requests contact customerservice@alixnyc.com. International shipping, duty, and taxes are non-refundable in the event of a return/exchange. If you’re having trouble with your order please don’t hesitate to contact us at customerservice@alessandrarivera.com. 

GIFT CARDS
ALESSANDRA RIVERA Gift Cards are subject to the following terms and conditions: Gift Cards are in US Dollars and do not expire. Any items purchased with a Gift Card are eligible for Exchange Only. After 30 days all purchases are Final Sale. ALESSANDRA RIVERA is not responsible if a Gift Card is lost, stolen or used without permission. Sales tax and shipping is applicable on any items purchased with a Gift Card.

PROMOTIONS/PROMOTIONAL GIFT CARDS
ALESSANDRA RIVERA Gift Cards received for a promotional discount or period are subject to the following terms and conditions. Expiration dates will be noted on the card/advertisement. Any items purchased with a Gift Card or Promotional Code are eligible for Exchange Only.  ALESSANDRA RIVERA is not responsible if a Gift Card is lost, stolen or used without permission. Sales tax and shipping is applicable on any items purchased with a Gift Card.

PRIVACY POLICY
ALESSANDRA RIVERA respects the privacy of its customers and visitors. If there are any questions about the operation of our website, please email customerservice@alessandrarivera.com We have instituted strict policies ensuring the security and safety of customer information provided to us. We reserve the right to reject orders that raises concern. If there appear to be irregularities regarding an order, we will contact the customer before processing the order to protect his or her interests and ours. 
ALESSANDRA RIVERA retains customer information submitted by purchase or mailing list registration. This data is used solely by ALEXANDRA RIVERA. Your information is not shared, traded, or sold to third parties. You are entitled to edit or remove personal information provided to us by accessing your Shopify account.

THIRD PARTIES
Our site contains links to other websites. Please note that when clicking on a link you may enter another website, for which ALESSANDRA RIVERA is not responsible. Contact with third parties, on the ALESSANDRA RIVERA site or through links posted on the ALESSANDRA RIVERA site, is governed by the policies of the respective third parties.
ALESSANDRA RIVERA reserves the right to make changes to its policy and practice at any time. Users are bound by changes made to the policy when using the service after such changes have been made. Please re-read this policy prior to submitting any personal information if there are concerns about how your information is collected and used.